This policy outlines our privacy guidelines, which you agree to by navigating this site and explains our online information practices and the choices you can make about the way your information is collected and used.
All personal information collected on this site is done so exclusively with your consent by means of a form posted on our website or an email received from you. No information is automatically collected. This site does not market your information to a third-party provider. Your privacy is very important to us. We collect, use and store information when you:
When an email is entered or an order is placed through the site, we will maintain contact and order information for our records and marketing purposes unless we receive a request to delete or 'opt out'.
CWCN Co. ships all orders via USPS. Standard shipping typically takes between 2-8 business days for destinations within the United States. Shipments to APO/FPO addresses may require additional processing time after delivery to the military post office. Additionally, nationwide or global shipping delays may impact estimated delivery times. You will receive an email update with your tracking number once your order has shipped. CWCN Co. is not responsible for any customs or import fees (tariffs, taxes, VAT, etc.) incurred during or after shipping.
For questions or concerns regarding orders, please contact us.
We accept returns. You can return new/unused books and unopened apparel/merchandise and receive a full refund of the original product cost. Start the return process within seven (7) days of receiving your item by emailing CWCN Co. at www.joelthepeacock.com/email-us. We inspect all returned items. Any returned product must be in new or unused condition in which you received it and with the Returns portion of your packing slip. Notification of refund status will be sent after item inspection. If the return is approved, a refund will be initiated.
Shipping costs will be the responsibility of the customer. We will refund the cost of the merchandise and original shipping charges if the return is a result of our error or defective product.